PLACING ORDERS: For New Customers, please call 213.747.6622, or email Sales@LUCCILU.com. One of our representatives will be ready to service you. For Existing LUCCI LU accounts, please provide your account information upon calling or submit your order by fax, email, or phone. All orders are subject to acceptance by LUCCI LU, and its prices are subject to change without notice. Once the order is accepted and approved, the order is considered a binding contract that is only cancellable by the buyer within 15 days of order.

TERMS: Goods are custom made to your order, no withdrawn orders will be accepted. Sales orders cannot be cancelled without the written permission of LUCCI LU. All orders must be signed and dated. All goods are F.O.B. warehouse in Los Angeles, CA. We reserve the right to fill sales orders in proportion due to any circumstances. The full amount as shown on your invoice is due and payable based on the terms of the sales order contract. Refusal of packages will result in legal escalation. Any special conditions must be put on the order and is subject to the approval of LUCCI LU. Warehouse and title passes upon delivery to carrier. Any loss of merchandize by carrier is buyer’s responsibility.

RETURNS: Please count all goods immediately upon receipt. All orders are held to strict Quality Control procedures and checked by two company personnel before shipment. All claims must be made within 3 days from delivery date. All returns are subject to the acceptance of LUCCI LU. No returns will be accepted without a Return Authorization from LUCCI LU. All returns are subject to a 20% restocking fee. No returns will be accepted after 5 business days of issuance of Return Authorization.

DELIVERY PERIOD: For goods not in stock the average delivery period is 60-90 days. Special Orders – please put “SPECIAL” next to START SHIP and specific wear date. LUCCI LU makes every effort to fill such orders but we will not be held responsible in anyway possible if unable to do so. The company will not be held responsible for any delay or failure to make delivery of the merchandise purchased due to causes, occurrences or circumstances beyond its control which prevent or hinder the manufacture or delivery of the merchandise.

ONLINE TERMS AND CONDITIONS: Only authorized online accounts are allowed to sell LUCCI LU dresses and use copyrighted LUCCI LU images and exclusive proprietary property. In no way, shape or form may LUCCI LU products be sold on any platform without the authorization of LUCCI LU.

If you have any questions, comments or concerns, please don’t hesitate to contact LUCCI LU.